Return & Refund Policy

Thank you for shopping with J-Loving. We value our customers and strive to provide quality products and excellent service.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include proof of purchase

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request, please provide:

• Your order number

• Photos of the item received

• A brief description of the issue

We will review your request and, if approved, provide a replacement or refund.

Refunds

Once your return or claim has been reviewed and approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

The following items may not be eligible for returns or refunds:

• Used products

• Gift cards

• Downloadable digital products

• Items marked as final sale

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Return Shipping

Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team through the contact information provided on our website. We will do our best to assist you promptly.